Visa Debit Card
‘’Want access to your money wherever and whenever you want?’’
With the Bank of Kigali Visa debit card you have the convenience of making purchases or withdrawing cash wherever Visa is accepted. Each card comes with a personal PIN code to ensure that you transact securely. Once the card is lost or stolen, please contact our Bank of Kigali Head Office on Tel: (+250)-788143000.
- Access to over 27 million outlets in 160 countries worldwide
- Cash Withdrawals at any ATM with VISA logo worldwide
- Ability to use Point Of Sale machines (POS) in retail stores worldwide
- Complete application form at your nearest branch.
- Card given free of charge and an SMS notification sent once it is ready
I've been accepted, when do I get my card?
Your card will be ready within 14 working days. You will be contacted by a Customer Care officer when your card is ready for collection.
When will I receive my pin?
Your Pin will be given to you once you come to collect your card.
I have been declined a credit card before - does this mean am not eligible to a VISA debit card?
Not necessarily. Bank of Kigali takes all the information you provide us with on into consideration - and a decision is then made based on that information. In addition the bank also relies on other internal data for its reference.
Where can I purchase an application form?
You can purchase a form at any BK branch across the country
What happens if my visa card gets lost or stolen?
Inform Bank of Kigali Card Center immediately by calling our Card Center number +250 (0)788143000 and our Customer Care officer will temporarily block your account and arrange for a replacement. We also advise you to lodge a formal complaint to the police for your own protection. You must always maintain a record of the Bank of Kigali Card center/customer service phone number and the Bank of Kigali Visa Card number in a safe place separate from where you keep your Visa card. You must also make it a point to note down the time and date of reporting as well as the name of the customer service representative who noted down your report.
Where can I use my card?
Bank of Kigali issues Visa Cards. This means that you can use your card to make purchases at any of the Visa branded outlets worldwide that accepts Visa. Kindly note that you can also use your card to make withdrawals from Visa branded cash machine.
What are the requirements to have BK Visa Debit cards?
You must be an existing or prospective client willing to open and operate an account with Bank of Kigali